Help
Answers to the questions we are asked most, and support without signing in.
How do I take an item in?
Tap “New”, take a photo or describe the repair in three words, check the price and the date. The ticket is created and the customer gets their link.
What do the four states mean?
Dropped off: the item is waiting. In progress: you are working on it. Ready: the customer can come. Collected: the item has been handed back. One tap moves to the next state, and you have ten seconds to undo.
Does the customer need an account?
No. They get a link that is enough to follow, pay and review. If they lose it, they find it again with the ticket number and their phone or email.
How does the repair bonus work?
If the workshop is certified and the repair is eligible, the bonus is deducted from the customer's price and the request is prepared with the ticket. You approve it with one tap at payment, nothing to retype.
Where do I manage my account and billing?
Your profile, organisation and subscription are managed in My universe, shared by all Circular OS platforms.